Privacy Policy
Fern & Flint Trading Ltd. ("Fern & Flint") controls the personal data collected on fernflint.site. This policy sets out what we gather, why we gather it, how long we hold it, who has access, and your rights.
1. Who is responsible
Fern & Flint Trading Ltd., 14 Hardman Street, Liverpool, L1 9AX, United Kingdom. For any privacy question, write to [email protected].
2. Legal framework
We process personal data under UK GDPR and the Data Protection Act 2018 and the other regulations relevant in United Kingdom. If this policy and the law conflict, the law wins.
3. What we collect
When you place an order, we collect what's needed to get it to you: name, delivery address, email, phone, and the order contents. No card data is collected or stored on this site. While you browse, the site logs technical details such as IP address, browser, and pages visited, through the cookies described below.
- Customer contact and shipping details (name, address, email, phone)
- Transaction and purchase history
- Technical telemetry and device diagnostics (IP address, browser type)
- Customer support communications
4. Why we use it
- To fulfil and deliver orders and manage returns.
- To respond to your questions and keep you posted on orders.
- To protect the site and understand how visitors use it.
- To send offers, but only to subscribers. Every message has an unsubscribe option.
6. The people we share it with
Couriers get the delivery information. The payment provider gets only what's needed to process the payment. Hosting and analytics companies handle data for us under a contract. We never sell personal data.
We do not sell your personal data. Under the data protection laws of the United Kingdom, you have the right to opt out of any sale of personal information, but we do not engage in such practices.
7. How long we hold on to it
Order data stays as long as accounting law requires, then we delete it. Account data is kept until the account is closed. Analytics data is kept for 14 months.
8. Your rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to access, rectify, erase, restrict processing, object to processing, and request portability of your personal data. You may also lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data rights have been violated.
9. Security
Fern & Flint Trading Ltd. does not collect, store, or process any card payment data. Payment is only accepted via cash on delivery or direct bank transfer, so no card information is ever handled by our systems.
10. Questions about this policy
Reach us at [email protected] or +44 151 530 0676 during Mon-Thu 08:00-16:45, Fri 08:00-15:45, Sat 10:00-14:00. We respond to every request within one business day.
- Merchant
- Fern & Flint Trading Ltd.
- Registered address
- 14 Hardman Street, Liverpool, L1 9AX, United Kingdom
- [email protected]
- Phone
- +44 151 530 0676
- Working hours
- Mon-Thu 08:00-16:45, Fri 08:00-15:45, Sat 10:00-14:00
- Registration
- Company No. 17165346