Delivery & Payment
Fern & Flint Trading Ltd. ships zero waste and eco-friendly home goods across the United Kingdom with a focus on sustainable packaging and reliable transit. Every order is dispatched in recyclable or compostable materials to minimize environmental impact while ensuring your items arrive in perfect condition.
- Processing time
- Same-day for orders before 11:00, otherwise the next business day
- Delivery time
- 2-3 business days
- Delivery cost
- From £3.99, free over £50
- Payment
- Cash on delivery
1. Delivery methods
2. Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Royal Mail | 2-3 business days | £3.99 |
| DPD | 1-2 business days | £4.99 |
Timeframes are business days from dispatch. Remote areas may add 1 to 2 days.
3. Order processing
Orders placed before 11:00 on a business day go out that day. Orders after the cut-off, or on weekends and holidays, go out the next business day. You get a confirmation email with the order number right when you order.
All items are wrapped in recycled kraft paper and secured with paper tape. Fragile items are cushioned with biodegradable packing peanuts or corrugated cardboard inserts. Sealed products are additionally protected with tamper-evident seals to guarantee integrity. Orders are placed in sturdy cardboard boxes that are fully recyclable.
4. Tracking your parcel
Once your order is dispatched, you will receive an automated email and SMS with a tracking number and a link to follow your parcel's journey. You can also check delivery status through the carrier's website using the provided tracking reference.
5. Lost or delayed parcel
If tracking shows no movement for 5 business days, email [email protected] with your order number. We start a trace with the courier and either resend or fully refund, your call, within 10 business days of the claim.
6. Damaged on arrival
If your order arrives damaged, please take clear photographs of the damaged item and the packaging within 48 hours of delivery. Contact our support team at [email protected] with your order number and photos. We will arrange a replacement or refund after assessing the damage. Do not discard the original packaging until the issue is resolved.
7. Payment methods
We accept Cash on delivery. We never request card or online-banking details via email or phone.
8. Delivery outside United Kingdom
We deliver to a number of countries. You'll see the cost and delivery window for your destination at checkout, before you pay. If import duties apply, the person receiving the parcel is responsible for them.
9. Questions about this policy
Reach us at [email protected] or +44 151 530 0676 during Mon-Thu 08:00-16:45, Fri 08:00-15:45, Sat 10:00-14:00. We respond to every request within one business day.
- Merchant
- Fern & Flint Trading Ltd.
- Registered address
- 14 Hardman Street, Liverpool, L1 9AX, United Kingdom
- [email protected]
- Phone
- +44 151 530 0676
- Working hours
- Mon-Thu 08:00-16:45, Fri 08:00-15:45, Sat 10:00-14:00
- Registration
- Company No. 17165346